Our registered office is at 1, 163 Ledbury Road London W11 1HR, registered in England with company registration number 13127983.
• What types of personal information we collect, and why.
• How we use the personal information provided to us.
• How we retain, protect and ensure personal information is handled securely.
• When and how we share personal information within our company and with other organisations.
• The rights and choices you have in regard to your personal data.
The personal information we collect:
Seek Dharma Ltd may collect, either directly, through our subsidiaries or affiliates, or through our agency and booking partners, for the purposes of offering or booking travel services on your behalf, such as your name, age, address, phone number, e-mail address, emergency contact information, passport information, your travel itinerary such as flight arrival details, travel medical information (where required), insurance details, ISIC information (where applicable), nationality, residency, nutrition preferences, travel and accommodation preferences, request details you provide us, trip destination information, and payment-related information. This personal information enables us to provide you with trip information, book accommodations, process payments, and provide similar travel services.
How we use your personal information:
We will only use the information that we collect about you lawfully and comply with the General Data Protection Regulation 2016, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other relevant consumer protection legislation.
We will use the information we hold for the following purposes:
Booking and provision of travel services
If you book a Seek Dharma Ltd trip, Seek Dharma Ltd may rely on subsidiaries or affiliates or on local service providers. Please be aware that Seek Dharma Ltd may be required to provide certain personal information to our subsidiaries, affiliates or service providers for the purposes of delivering your experience. When you book travel services with us, you consent to collection, use and disclosure of your personal information by Seek Dharma Ltd — and the corresponding collection and use by the relevant travel partners or suppliers — for the purposes of administering and delivering the travel services you requested.
Your personal information may also be used for the purposes of:
Should you decline or fail to provide us with the personal details necessary for the processing of your booking, to confirm your ability to fully participate in the holiday arrangements or to comply with statutory requirements we will be unable to provide your holiday services and may be forced to cancel your booking, in which circumstances, we will consider this a cancellation by you.
Travel Agents and Agencies
Seek Dharma Ltd collects personal information (as described above) from agents and agencies as required to book Seek Dharma Ltd trips and be properly credited for such booking. If you are an agent travelling with Seek Dharma Ltd, Seek Dharma Ltd may also collect employment-related information to confirm your eligibility for travel-industry promotions.
Seek Dharma Ltd collects personal information from those individuals applying for employment or similar positions at Seek Dharma Ltd to the extent necessary to (i) identify the individual and (ii) evaluate their suitability for the applied for position. This information may include name, contact information, educational and employment background, residency and/or citizenship information, and other information necessary for us to screen potential employees and staff.
Service Provider Arrangements
In addition to the third party travel suppliers outlined above, Seek Dharma Ltd may transfer your personal information to third parties who provide services on our behalf. For example, we may use service providers to authorize and process payments, host our customer service operations, serve advertisements on our website, send email or other communications. Your personal information may be maintained and processed by our service providers in the US or other jurisdictions. For information about the policies or practices of our service providers, please contact us at the email address above. Our service providers are given the information they need to perform their designated functions, and we do not authorise them to use or disclose your personal information for their own purposes.
Legal and Compliance
Seek Dharma Ltd and our service providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspect loss or harm to persons or property.
How is your personal information protected?
We take our responsibility to protect and manage your personal data very seriously. We take appropriate security measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access when it is being transmitted, stored or otherwise processed.
Where you have been provided or chosen usernames and passwords for restricted areas of the websites, e.g. Your Booking account areas, you are responsible for keeping this information confidential.
Where applicable, and to fulfill the requirements of your holiday, we need to share your data with companies situated outside the European Economic Area (EEA). Your personal data will be securely transferred within our group or to one of our reputable service providers who store and process this information outside the European Economic Area (EEA). Only the minimal amount of personal data required for a processing activity will be transferred and we can assure you that we have taken all appropriate steps to ensure your data is handled securely. We have appropriate agreements in place with our suppliers.
Your data will be held only for as long as is appropriate, required and is legally permitted.
We will send you an email once per year to request that you review and update your details and
preferences, and to remind you about your right to opt out of our publications. We will include an
unsubscribe link within this communication.
You can, of course, unsubscribe at any time by using the link at the bottom of all our emails and
publications, or by emailing firstname.lastname@example.org
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes.
Accessing your personal information
You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law. You may access, update, and/or correct much of your personal information through your account on the Seek Dharma Ltd website, or you may request access, updating and corrections of inaccuracies in personal information we have in our custody or control by email to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
As well as a right to access, update and correct information we hold about you, if you are resident in the UK, European Union or European Economic Area then you have the following additional rights:
For any direct marketing and email communications you will be given the opportunity to opt-out of receiving such communications in the future. If you do not wish us to use your data for direct marketing and email purposes, please contact us by email at hello@seekdharma. Of course, if you tell us that you do not wish to receive marketing, you may still receive transactional and service based communications confirming and servicing any bookings you make with us.
Website Policies and Cookies
Our website uses a technology called a “cookie,” which is a small element of data that our website can send to your browser to be stored on your computer so that we can recognize your computer when you return. If you have registered with our website, cookies may provide us and our service providers with information that we will use to personalize our website in accordance with your preferences. Most web browsers allow you to modify your settings to notify you when you receive a cookie or to reject cookies entirely. If you decide not to accept cookies from our website, you may not be able to take advantage of all of its features.
Third Party Cookies
We may also use a third party to help us gather and analyze information about the areas that you visit on the website to evaluate and improve the customer experience and the convenience of the website, and to help us evaluate some of the specific information related to your website visits.
You have a legal right to the following:
• request a copy of the data that we hold about you;
• request an update or correction of your data;
• request that we remove your data;
• withdraw your consent to process your data.
Further information about your rights can be found at www.ico.org.uk.
Unsubscribe requests will be actioned immediately if submitted via the unsubscribe link. Email requests will be actioned within a maximum of 10 working days. If there is any reason that this is likely to take longer, we will notify you and keep you updated. We may request additional information to speed up our response.
Changes to this privacy notice
We keep our privacy notice under regular review. The content of this privacy notice may change from time to time due to developments in the law and changes to our company policy. We would, therefore, encourage you to reread it from time to time so that you are aware of any changes in how we gather and use your personal information.
This privacy notice was last updated on 18 June 2021 and replaces all previous versions.